Services
- Service Description:
- Broom Broom Cleaners Ltd provides professional cleaning services, including but not limited to regular cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning.
- Booking and Scheduling:
- You can schedule services through our website, by phone, or via email. Booking confirmation is subject to availability and may require a deposit.
- Service Changes and Cancellations:
- You may reschedule or cancel your appointment with at least 24 hours’ notice without penalty. Cancellations made less than 24 hours before the scheduled service may incur a fee.
Payment Terms
- Pricing:
- Prices for our services are listed on our website and may vary based on the type and scope of services requested. We reserve the right to change our pricing at any time.
- Payment Methods:
- We accept various payment methods, including credit/debit cards, bank transfers, and online payments. Payment is due upon completion of the service unless otherwise agreed upon.
- Late Payments:
- Late payments may incur additional fees. If payment is not received within the agreed timeframe, we reserve the right to suspend or terminate services.
Customer Responsibilities
- Access to Premises:
- You must provide our cleaning professionals with access to your premises at the scheduled time. If access is not granted, we may charge a cancellation fee.
- Personal Belongings:
- Please secure any valuable or fragile items before the cleaning service. We are not responsible for any loss or damage to personal belongings unless caused by our negligence.
- Hazardous Conditions:
- You must ensure that the premises are free from hazardous materials or conditions. Our cleaning professionals are not responsible for handling hazardous materials.
Satisfaction Guarantee
- Quality Assurance:
- We strive to provide high-quality cleaning services. If you are not satisfied with our work, please contact us within 24 hours, and we will address your concerns promptly.
- Re-cleaning:
- If an area was missed or not cleaned to your satisfaction, we will re-clean the area at no additional charge.
Liability
- Limitation of Liability:
- To the fullest extent permitted by law, Broom Broom Cleaners Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Insurance:
- Our cleaning professionals are insured, and we carry liability insurance. In the event of damage caused by our staff, please notify us immediately to initiate an insurance claim.
Privacy
- Data Collection:
- We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your information as outlined in the Privacy Policy.
Termination
- Termination by Customer:
- You may terminate our services at any time with written notice. Any outstanding payments for services rendered must be settled upon termination.
- Termination by Broom Broom Cleaners Ltd:
- We reserve the right to terminate services for any reason, including but not limited to non-payment, unsafe working conditions, or breach of these Terms of Service.
Changes to Terms
- Modifications:
- We may update these Terms of Service from time to time. Any changes will be posted on our website, and the updated terms will take effect upon posting.
Governing Law
- Jurisdiction:
- These Terms of Service are governed by the laws of Street, Surrey BC. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Unit 301- 8268 120 Street, Surrey BC, V3W 3N4.